Team Supervisor (Fort Worth)

WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth, Texas, in the North Texas Tele-Center. 

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
You are an experienced UI program employee who is ready to take the next step into a leadership role.

WHAT YOU WILL DO:
The Team Supervisor (Program Supervisor III) performs complex (journey-level) administrative and supervisory program work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
-Perform complex supervisory work in the North Texas Tele-Center. 
-Plan, schedule, organize, and supervise activities of a large group of employees engaged in major areas of the Unemployment Insurance (UI) Program.
-Work with employees in a team environment to ensure Tele-Center staff follow procedures and protocol.
-Ensure staff meet the agency goal of quality customer service.
-Ensure claims are handled timely and accurately, paid correctly, and quality decisions are made using professional interviewing techniques.
-Develop and recommend program guidelines, procedures, policies, rules, and regulations and monitors compliance with policies and procedures.
-Provide training or technical assistance in program area(s).
- Perform other duties as assigned.

YOU QUALIFY WITH:
- One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.
-Relevant academic credits may be applied toward experience qualifications for this position. 
-One year of full-time in-service TWC experience classified as a Program Supervisor II with regular status will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
-Knowledge & experience in the UI Program & of the Texas Unemployment Compensation Act. 
-Experience in interpreting and applying Benefits Manual, Benefits Letters, Appeal Policy & Precedent, Commission Rules, ETA 301 and Directives in evaluating completed investigations and complex claim actions and calls.
-Experience in working and managing a caseload of job separation and non-separations.
-Coaching, mentoring, training, monitoring, and quality Improvement experience.
-Service to agency customers, other staff, groups, and situations with quality and timely customer service in accordance with TWC’s mission, vision, and philosophy.
-Associates or Bachelor's Degree.

YOU GAIN: 
- A Family Friendly Certified Workplace.  
- Competitive salary: $4,666.31/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Job Details
Primary Location: United States-Texas-Fort Worth
Work Locations: Fort Worth:301 W 13th St, 301 W 13th St, Fort Worth, 76102-4601
Job: Eligibility Interviewers
Organization: TWC Business Unit
Schedule: Regular
Shift: Standard
Employee Status: Manager
Job Type: Full-time
Travel: Yes, 10 % of the Time
Job Posting: Aug 4, 2026, 5:09:03 PM