KinderCare Learning Companies
Tech Support Specialist I - Remote Opportunity!
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- Work type
- Remote
- Visa
- Sponsorship available
- Posted
- today
- Apply on
- kindercare.wd5.myworkdayjobs.com
About this role
KinderCare Learning Companies is hiring a Tech Support Specialist I to provide technical support to remote users. The role handles account access issues, basic device troubleshooting, incident triage, and hardware requests while delivering customer service.
What you'll do:
- Handle password resets and login issues
- Perform basic laptop/tablet/printer troubleshooting
- Log and triage incidents within the ITSM platform
- Process break/fix requests and initiate hardware shipments
- Deliver quality customer service to remote users
What they're looking for:
- 1–2 years of technical support or IT helpdesk experience
- Familiarity with Windows/Mac OS, mobile devices, and peripherals
- Ability to follow documented procedures
Benefits:
- Remote work opportunity
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