Higher Logic
Technical Support Specialist
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- Work type
- Remote
- Posted
- 6 days ago
- Apply on
- job-boards.greenhouse.io
About this role
2+ years technical customer service experience, preferably in SaaS; strong troubleshooting and communication skills; ability to use browser diagnostics, logs, HAR files, and AI-assisted tools; willingness to learn web technologies and Higher Logic products.
What you'll do at Higher Logic:
- resolving technical issues
- documenting interactions
- escalating unresolved issues
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