Technology Internship Program (AI Strategy)

CNA Insurance is a major commercial and specialty insurance company serving businesses and professionals in the U.S. and internationally. The Technology Internship Program provides hands-on experience in AI-driven innovation, governance, and workplace transformation, with interns piloting productivity tools, assessing AI risks, supporting governance policies, and promoting responsible AI use.

What you'll do:

• Collaborate with CNA’s Digital Workplace Enablement and AI Strategy teams to pilot and evaluate emerging AI tools such as Microsoft 365 Copilot and Copilot Web Chat
• Support the development and refinement of AI governance policies, standards, and guidelines that promote ethical and compliant use of AI
• Conduct risk assessments and control testing for generative AI tools used in business operations
• Partner with business units to optimize AI prompts, data formats, and workflows to improve operational efficiency
• Explore regulatory developments and industry trends to inform CNA’s AI compliance strategy
• Contribute to training materials and awareness campaigns on responsible AI use
• In-depth education in technology, the insurance industry, CNA’s organization and how Technology plays a leading role in an insurer’s profitability
• A dedicated manager and a mentor who will guide you throughout your internship program at CNA
• Opportunities to meet with members of our senior leadership team and learn about their personal experiences in Technology within the insurance industry
• Professional and personal development activities and ongoing feedback and coaching on performance
• Consideration for potential full-time placement upon graduation

What they're looking for:

• Must be a sophomore, junior, or senior (undergraduate) or in the first year of a Master's program pursuing a degree in Information Systems, Computer Science, Human-Computer Interaction, Business Technology, or a related field
• A minimum 3.00 GPA is required (overall and major)
• Familiarity with digital productivity platforms (e.g., Microsoft 365 tools such as Word and Outlook, Google Workspace) and interest in emerging AI technologies
• Understanding of basic IT concepts including systems architecture, user experience, and enterprise tooling
• Ability to research, analyze, and clearly communicate technical concepts related to AI and workplace technology, both written and verbal
• Strong collaboration skills with the ability to work independently and within cross-functional teams
• Excellent organizational skills and time management to support multiple pilot initiatives
• Strong organizational skills
• Excellent interpersonal and communication skills
• Effective problem solving, analytical aptitude, learn quickly and embrace change
• Demonstrated leadership ability
• Must be legally authorized to work in the United States without sponsorship now or in the future

Benefits:

• In-depth education in technology, the insurance industry, CNA’s organization and how Technology plays a leading role in an insurer’s profitability
• A dedicated manager and a mentor who will guide you throughout your internship program at CNA
• Opportunities to meet with members of our senior leadership team and learn about their personal experiences in Technology within the insurance industry
• Professional and personal development activities and ongoing feedback and coaching on performance
• Consideration for potential full-time placement upon graduation
• The program will employ a hybrid working model, alternating between working in the office and from home