Technology Operations Analyst - World Financial Group

Aegon is a company that focuses on financial services, and they are seeking a Technology Operations Analyst. The role involves serving as a subject matter expert for WFG Operations systems, conducting system testing, and providing training to employees while supporting data needs through report creation and quality assurance processes.

What you'll do:

• Support WFG Operations areas with data needs by creating queries and reports to meet the requirements provided
• Identify root cause of issues and determine when/if IT tickets should be submitted
• Conduct quality assurance on IT initiatives as related to of WFG Operations systems (Coding, Licensing, Points) projects and tickets
• Write IT requests providing detailed information regarding the business need and any impacts the project will have to the business i.e. financial or customer service
• Monitor WFG Operations (Coding, Licensing, Points) webpages and ensure that they are updated with any changes to policies or to reflect process updates
• Submit updates for WFG Operations (Coding, Licensing, Points) forms to be reviewed, updated, and posted appropriately
• Effectively communicate project statuses with IT and appropriate stakeholders

What they're looking for:

• Associate's degree in a business-related field or equivalent experience
• Up to two years of experience with analysis and using data management tools
• Technical knowledge with analytical and problem-solving ability
• Verbal and written communication skills
• Able to successfully manage multiple assignments under pressure of deadlines
• Sound decision-making, problem solving and organizational skills
• Ability to work in both a team environment and individually
• Proficiency /Advanced Excel skills
• One year of experience with WFG systems or related system QA/testing
• Knowledge of SQL and basic database queries

Benefits:

• Typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion