Teller Floater

Summary

The Teller Floater is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. This role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment. The Teller Floater must be adaptable, quickly integrate into different branch teams, and maintain consistent service standards while supporting operational needs where coverage is required.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

• Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
• Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.
• Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types
• Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception handling
• Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation
• Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed
• Manage multiple tasks simultaneously while maintaining focus and accuracy in a fast-paced environment
• Identify discrepancies, exceptions, or potential risks and escalate appropriately
• Adhere to all security, audit, and internal control standards
• Deliver professional, courteous, and efficient service while managing frequent interruptions
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Performs other related duties as required and assigned