Raleigh, North Carolina
Temporary Ask Us Library Technician
Job details
- Location
- Raleigh, North Carolina
- Work type
- Onsite
- Compensation
- $49,920/yr
- Posted
- Oct 1, 2026
- Apply on
- jobs.ncsu.edu
About this role
Posting Number
PG196235TMPosition Number
25MR1026Position Type
TemporaryEssential Job Duties
This position serves as Ask Us Technician for the Libraries in the Access Services Department.
The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation.
The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.
The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff.
The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation.
The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.
The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff.
The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Is Time Limited
NoWolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
-
Attend non-revenue generating sporting events for free.
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Job City & State
Raleigh, NCDepartment
Access ServicesClassification Title
Temporary-ClericalWorking Title
Temporary Ask Us Library TechnicianWork Schedule
Wed–Thu 2:00 PM – 11:00 PM | Fri/Sat 1:30 PM – 10:30 PM | Sun 2:00 PM – 11:00 PMMinimum Experience/Education
Previous experience working in a library.
Department Required Skills
- Demonstrated experience providing excellent public service in an academic setting, with an understanding of college students’ information and learning needs.
- Proven ability to manage multiple priorities in a high-volume environment, exercising sound judgment and maintaining accurate records, with the ability to work both independently and as part of a team.
- Familiarity with library resources, research tools, and complex online systems, along with competence in using common technologies.
- Ability to foster a welcoming environment of belonging for the student, faculty, staff, and visitor community.
- Strong organizational, collaborative, and problem-solving skills, with the ability to interpret policies, communicate procedures clearly, and resolve issues with sound judgment.
Preferred Years Experience, Skills, Training, Education
Bachelor’s degree. Basic technological skills including an awareness of new and academic technologies.
Required License or Certification
N/A
Valid NC Driver's License required?
NoCommercial Driver's License Required?
NoAnticipated Hiring Range
24/hourJob Open Date
10/01/2026Quick Link
https://jobs.ncsu.edu/postings/235622EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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