Temporary Customer Service Representative (Onsite)

%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EUPMC Health Plan is hiring temporary staff to join our Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you%27ll help members understand their health coverage, solve problems, and navigate their benefits with confidence.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThis is a high-volume, 100% phone-based role where you%27ll spend your entire scheduled shift assisting members back-to-back in a highly technical, fast-paced call center environment providing clear, compassionate, and knowledgeable support.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThis is a fully onsite position.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EWhat You%27ll Do%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22line-height:1.25;%22%3ERespond to high volumes of incoming calls, emails, and chats from members and providers%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EHelp members understand benefits, claims, prior authorizations, billing, and coverage details%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EResolve issues accurately and efficiently to avoid repeat calls%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EDocument all interactions while listening and responding in real time%3C/li%3E%3Cli style=%22line-height:1.25;%22%3ENavigate multiple computer systems at once%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EMake outbound follow‑up calls when needed%3C/li%3E%3Cli style=%22line-height:1.25;%22%3EStay informed on policies, products, and system updates%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp style=%22margin-bottom:12px;margin-right:0px;margin-top:0px;%22%3EDeliver professional, empathetic service- every call, every time%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp%3EWhat You Need to Know:%3C/p%3E%3Cul%3E%3Cli%3EPay: Set Rate of %2420%3C/li%3E%3Cli%3EHours of Operation: Monday- Friday, 8:00 AM – 8:00 PM%3C/li%3E%3Cli%3ESchedule: Must be available to work an 8-hour shift which includes daylight and evening shifts%3C/li%3E%3Cli%3EMandatory Overtime: 30–90 minutes of mandatory overtime per day, scheduled weekly%3C/li%3E%3Cli%3EHoliday Coverage: Availability to work certain holidays is required, including New Year%27s Day and Martin Luther King Jr. Day%3C/li%3E%3Cli%3ELocation: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)%3C/li%3E%3Cli%3ETraining: M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3EIf you%27re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!%3Cbr%3E%26nbsp;%3C/p%3E

• High school diploma or equivalent required. College degree preferred.
• Minimum of 2 years of customer service and/or call center experience.
• Proficient in typing and writing skills required.
• Ability to make independent decisions required.
• Knowledge of Microsoft Office and Excel spreadsheet program preferred.
• Complex analytical skills necessary to evaluate customer inquiries.
• Demonstrates good organizational skills.
• A desire to help others and portray empathy in all situations.
• Ability to learn complex health plan information.
• Demonstrate flexibility and motivation to learn & grow in the position.
• Flexibility in work schedule.
  
  Licensure, Certifications, and Clearances:
• Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Pittsburgh
Other Locations: USA-PA-Erie, USA-PA-Pittsburgh
Work Locations: 1650 Metropolitan Street, 15233
Business Unit: UPMC Health Plan
Schedule: Temporary, Full-Time
Shift: Day Job
Union: no
Salary Range: 19.67, 30.40