TENNESSEE STATE PARKS (TSP) FRONT DESK ASSOICATE - 09242026-81298

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, HENRY COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00116385_tsp_front_desk_assoc_plsp_tdec-job-opp_ps_ua.pdf

Summary: Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.

Distinguishing Features: This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.  

1. Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed.
2. Works with the Sales department to maximize revenue.
3. Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.
4. Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities.
5. Utilizes yield management effectively and within TDEC policies.
6. Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout.
7. Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning.
8. Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.

1. Approachability                  
2. Career Ambition                
3. Composure                          
4. Conflict Management                      
5. Customer Focus                  
6. Humor                  
7. Integrity and Trust                            
8. Listening                              
9. Patience                                
10. Problem Solving
11. Time Management
12. Understanding Others        

   Knowledge:

1. Sales and Marketing                          
2. Mathematics                        
3. English Language                              
4. Customer and Personal Service                      
5. Clerical           

   Skills:

1. Writing                
2. Time Management                            
3. Speaking                              
4. Social Perceptiveness                        
5. Service Orientation                            
6. Reading Comprehension                  
7. Mathematics                        
8. Complex Problem Solving                              
9. Active Listening             

   Abilities:

1. Auditory Attention                            
2. Deductive Reasoning                        
3. Mathematical Reasoning                  
4. Memorization                      
5. Oral Comprehension                          
6. Oral Expression                  
7. Speech Clarity                    
8. Stamina                
9. Time Sharing                      
10. Trunk Strength    
11. Written Comprehension
12. Written Expression

1. Telephone
2. Computer
3. Calculator
4. Cash register
5. Property Management System