Theater Box Office Team Member

Department Overview:

The Wisconsin Union, often referred to as "the heart and soul" of the University of Wisconsin-Madison, has enhanced the lives of members and visitors since it was founded in 1907. Since 1928, when the doors to Memorial Union opened, the Wisconsin Union has served as the living room of the UW-Madison campus. The Union connects students, faculty, staff, members and visitors through shared cultural, social and recreational events and experiences.

Anticipated Hours Per Week

4 or more

Schedule:

Anticipated Schedule

Set weekly schedule during box office business hours of Monday - Friday 12 - 6 pm.  Additional requirement of average 5-8 events shifts per month that occur outside business hours. Priority given to candicates with availability on Tuesday, Wednesday, and Thursday 11:30 am - 3 pm.  

Minimum Hour Expectation

Must work a minimum of 2 shifts and 4 hours per week during business hours, plus average of 5-8 events per month that occur outside regular hours. Priority given to candidates with availability on Tuesday, Wednesday, and Thursday from 11:30 am - 3 pm. 

Unit Hours

Box Office Business Hours: Monday - Friday 12 - 6 pm + night/weekend events outside business hours

Unit Location

Campus Arts Ticketing Box Office at Memorial Union

Salary/Wage Range:

Hourly $15.00 to $15.00

Number Of Positions

1

Position Summary/Job Duties:

• Learn and operate ticketing software
• Understand customer service expectations and procedures
• Assist customers purchasing tickets in person and by phone
• Handle patron questions and concerns with care and accuracy
• Troubleshoot issues relating to online sales
• Display accuracy and confidentiality when handling cash and financial information

Qualifications:

• Previous customer service experience and cash handling skills preferred
• Preference given to applicants who can commit to working for two consecutive semesters
• Applicants must be available to begin training immediately after hire

Student Status

To be eligible for the Wisconsin Union positions, you must be currently enrolled in a college, university, or highschool (at least 16). It is not permissible to hire a person as a student hourly employee if they are taking credits merely to be eligible for student hourly employment. Review UW Policy 5003- Student Hourly Employment for more information. If school is in break period (summer, spring, winter), applicants must intend to enroll in courses the following semester. If you have any questions, please email [email protected].

Application Instructions:

Please go to the Union Job Site https://union.studentjobs.wisc.edu/ to apply for this job. NOTE: This job is subject to being removed early.

Contact:

Org: Wisconsin Union
Email: [email protected]