DecisionPoint | Cortek
Tier 2 Customer Support Lead
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Apply to Tier 2 Customer Support Lead at DecisionPoint | CortekJob details
- Work type
- Remote
- Clearance
- Secret
- Posted
- Jul 29, 2026
- Apply on
- careers-decisionpointcorp.icims.com
About this role
Active Secret clearance, bachelor’s degree, minimum 5 years customer/technical support experience, Tier 2 troubleshooting, ticketing and escalation workflows, incident and knowledge management, ability to lead and mentor staff.
What you'll do at DecisionPoint | Cortek:
- overseeing operations
- troubleshooting issues
- mentoring staff
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