TJJD- Case Manager - Regulation Safety Unit Youth Liaison- BWD

We are committed to transforming lives and building safter communities by working collaboratively, communicating openly, and upholding the highest standards of integrity and professionalism. Our team models accountability, transparency, and respect, taking proactive steps to ensure the physical and emotional safety of youth, staff, and the community. We strive for excellence through continuous growth, thoughtful decision making, and mission driven collaboration, supporting one another while embracing challenges that lead to meaningful, long-term impact.

Performs moderately complex (journey-level) to advanced and/or supervisory (senior-level) coordination of care work in the Regulation Safety Unit (RSU) and promoting Texas Model regulation concepts. Reviews and processes RSU referrals for admission or release. Coordinates with coaches involved to determine proper action taken before youth is released from RSU. Performs discharge and release functions to ensure repair of violation or reason youth referred to RSU is communicated to receiving staff. Ensures due process is followed regarding admissions and releases. May be required to work in excess of 40 hours per workweek, different shift patterns, and be on-call.

Career Ladder Promotion Opportunity:  This position is in the approved TJJD career ladder for Case Managers. Case managers may be promoted based on meeting the established eligibility criteria per agency policy (PRS.15.08) until they reach the top level of the ladder. Placement on the career ladder is dependent upon experience and education. Progression to the highest pay level on the career ladder is dependent upon experience and performance.

Pre-Service Training Academy Requirement:  Newly hired case managers or rehired case managers who separated more than 18 months will be required to attend the pre-service training academy. Case managers who have worked for TJJD and return to employment within 18 months of their separation date are not required to attend the pre-service academy and will be placed in full-time status on their date of employment.

Levels of Work Performed by Career Ladder Level:

Case Manager II:  Performs moderately complex (journey-level) work under general supervision with moderate latitude for the use of initiative and independent judgment.

Case Manager III:  Performs highly complex (senior-level) work under limited supervision with considerable latitude for the use of initiative and independent judgment.

Case Manager IV:  Performs advanced and/or supervisory (senior-level) work under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Reviews and screens referrals to RSU and determines to either admit or release youth based on violation.

Interviews youth and provides regulation techniques to youth while in RSU.

Ensures youth receives due process regarding referral, admission and/or release from RSU.

Coordinates with dorm staff regarding referral, admission, repair and release from RSU; and discusses and processes the needed repair for violation for the youth to return to the dorm.

Reviews youth admitted to the RSU multiple times during a shift to assess regulation, needs, and ensures youth is provided services per policy.

Utilizes advanced skills in Connecting, Correcting, and Empowering youth.

Employs advanced skills in utilizing the Levels of Response effectively.

Conducts and facilitates required Gang Intervention Groups and individual gang intervention counseling per Case Management Standards (CMS).

Plans for scheduled and unanticipated leave of absences to ensure the provision of group services by an approved alternate group leader. 

Participates in staff development, including the Agency approved treatment program, group facilitation, and Case Management Standards.

Complies with policies, procedures, rules, and regulations.

Prepares and maintains records, forms, and reports.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

• Reports safety hazards and corrects hazards when possible.
• Completes required documentation in the event of an accident/injury within requested timeframes.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Requirements for Case Manager II ¿ Pay Level One (1):

Unrelated Bachelor¿s degree.

OR

High School Diploma or equivalent, and

Fifteen (15) semester hours of college course work, and

One (1) year full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or Texas Juvenile Justice Department (TJJD) / Texas Youth Commission (TYC) Juvenile Correctional Officer (JCO) experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Less than fifteen (15) semester hours of college course work, and

Two (2) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or Texas Juvenile Justice Department (TJJD) / Texas Youth Commission (TYC) Juvenile Correctional Officer (JCO) experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

Requirements for Case Manager III ¿ Pay Level Two (2):

Bachelor¿s degree with major in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice-Corrections (not Law Enforcement or Police Sciences), Education (or education certification), or other related social sciences field.  No experience required.

OR

Unrelated Bachelor¿s degree, and 

Two (2) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Fifteen (15) semester hours of college course work, and 

Three (3) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Less than fifteen (15) semester hours of college course work, and 

Four (4) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

Requirements for Case Manager III ¿ Pay Level Three (3):

Bachelor¿s degree with major in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice-Corrections (not Law Enforcement or Police Sciences), Education (or education certification), or other related social sciences field, and 

Two (2) years of full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

Unrelated Bachelor¿s degree, and

Four (4) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Fifteen (15) semester hours of college course work, and 

Five (5) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Less than fifteen (15) semester hours of college course work, and 

Six (6) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

Requirements for Case Manager IV ¿ Pay Level Four (4):

Master¿s degree with major in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice-Corrections (not Law Enforcement or Police Sciences), Education (or education certification), or other related social sciences field.  No experience required.

OR

Bachelor¿s degree with major in Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation Criminal Justice-Corrections (not Law Enforcement or Police Sciences), Education (or education certification), or other related social sciences field, and 

Four (4) years full-time wage-earning experience consisting of any combination of the following:  casework or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

Unrelated Bachelor¿s degree, and

Six (6) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Fifteen (15) semester hours of college course work, and 

Seven (7) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

OR

High School Diploma or equivalent, and

Less than fifteen (15) semester hours of college course work, and 

Eight (8) years full-time wage-earning experience consisting of any combination of the following:  case management work or primary service responsibilities in a residential setting for youth including assessments, development and implementation of individual case plans, development/coordination of services, and placement recommendations and referrals of youth; parole officer experience; or social work experience whether inside or outside of TJJD; or TJJD / TYC JCO experience. Additional experience that will be considered includes direct care/support care staff in a residential, group home, secure, or hospital settings.

* Social Science degrees include:  Clinical Psychology, Psychology, Sociology, Social Work, Family Relations, Guidance and Counseling, Rehabilitation, Criminal Justice, Education (or education certification).

Requirements for all levels:

• Must be at least 21 years of age.

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution.

Any offer of employment is contingent upon acceptable results from the following mandatory 

pre-employment requirements:

• drug test;
• finger printing, criminal records check, and TB testing;
• Fitness-for-Duty Assessment which may include both physical and behavior evaluations.

• Knowledge of child development, particularly adolescent needs.

• Knowledge of child care practices.

• Knowledge of case management delivery systems.

• Knowledge of case management principles, objectives, standards, and methods.

• Knowledge of program policies and procedures.

• Skill in developing, implementing, and monitoring service and treatment plans.

• Skill in acting quickly in emergencies. 

• Skill in working effectively with youth. 

• Skill and willingness to physically restrain youth in the appropriate manner.

• Skill in maintaining written files and records. 

• Skill in maintaining order and discipline.

• Skill in organizing workloads and setting priorities to carry out assigned tasks in a timely manner.

• Ability to assess youth¿s needs.
• Ability to coordinate youth¿s services.
• Ability to monitor program effectiveness.
• Ability to communicate effectively, both orally and in writing.
• Ability to provide guidance to others.
• Ability to establish and maintain effective working relationships with others.

• Ability to work in excess of 40 hours per workweek, different shift patterns, and be on-call.

The following physical demands and working conditions are representative of those encountered when performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing

Ability to communicate effectively, orally and in writing

Ability to see

Ability to hear (with or without aid)

Ability to perform tactile discernment

Identify colors

Depth perception

Operate motor equipment

Lifting 45 lbs. & over

Carrying 45 lbs. & over

Restraining combative youth

Climbing ladders

Climbing stairs

Pulling

Pushing

Repeated bending

Reaching above shoulder

Walking

Standing

Sitting

Crawling

Twisting

Kneeling

Stooping

Finger/manual dexterity

Dual simultaneous grasping

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include:  Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program.  Optional add-on benefits include:  Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc.  Additionally, certain designated positions are eligible for hazardous duty pay, and career ladder advancements.

In order to receive veteran¿s preference, a copy of your DD Form 214 (Certificate of Release or Discharge from Active Duty), VA disability rating (if applicable), or a DD Form 1300 (Report of Casualty) must be attached to your application.

For Military Occupational Specialty (MOS) Code or Crosswalk, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview.  Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls.

If you submitted your application through the CAPPS Career Center you may also check the status of your application by accessing your profile and selecting ¿My Job Applications¿ on the three-dot menu in the top right corner.

https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant 

The Texas Juvenile Justice Department does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services

Thank you for considering employment with the Texas Juvenile Justice Department.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

SPONSORSHIP

Candidates must be eligible to work in the United States without requiring sponsorship.

Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), name of direct supervisor and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete.  

Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:  Work in Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting.

To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login:

https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant