Transportation DMV Specialist Lead - Kanawha County

About the Department

**Disclaimer-this position will be considered classified-exempt and “at will.”

The Transportation DMV Specialist Lead, under general supervision, in a lead capacity, performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters. Responsible for assisting the supervisor in the planning, assigning, and reviewing work of employees, as well as approving leave, training employees in new work methods and orientation. Handles unusual and complex issues relating to the assigned work unit. Other duties as required.

Pay Grade: 11

Position Duties

• Monitor employees’ customer calls to ensure effective, efficient customer service.
• Trains new and existing employees on motor vehicle laws, policies, and procedures.
• Assist DMV Specialists with complex issues relating to customer calls and/or complaints, and as necessary, take the call to resolve the issues.    
• Communicate with Regional Office operations as appropriate regarding customer issue(s) for resolve.
• Assist with maintenance of spreadsheets and weekly reports pertaining to the business operations.
• Assist DMV Specialists with checking pending work, explains rejections, and assists with any service issues, including lost work.
• Compose correspondence to the DMV Regional Offices and other sections within the agency to facilitate customer interaction.
• Assist management with administrative functions of the section as necessary.

Minimum Qualifications

•  Knowledge of federal guidelines, motor vehicle law, rules, and regulations
•  Ability to interpret rules and regulations
•  Must have the ability to multi-task  
•  Excellent communication and presentation skills, and the ability to problem solve
•  Knowledge of basic computer skills in order to navigate the DMV systems for processing
•  Ability to establish and maintain effective working relationships with other employees and the public
•  Ability to evaluate data and implement/recommend appropriate action
•  Ability to comprehend and effectively carry out oral and/or written directions
•  Ability to learn and process multiple types of transactions in the DMV system
•  Ability to assist a high volume of customers/calls daily

Other Qualifications

REQUIRED TRAINING/EDUCATION 
• Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE 
• Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.
• Substitution:  College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL REQUIREMENTS:  All applicants must consent to fingerprinting and a criminal background investigation.  

Benefits

Annual Increment Pay    

Paid Vacation
 
Paid Holidays
 
Paid Sick Leave
 
Family Medical Leave
 
Leave Donation Program
 
Military Leave
 
Employee Education Reimbursement & Leave Program
 
Flexible Work Schedules

Training Opportunities
 
Promotion Opportunities
 
Public Employees’ Retirement System:

1. Employees enrolled in PERS Tier 1 contribute 4.5% of their gross salary.     The Employer contributes 9%.
2. Employees enrolled in PERS Tier 2 contribute 6.0% of their gross salary.  The Employer contributes 9%.

Agency Information

EmployerWest Virginia Department of Transportation (WV)Division West Virginia Department of Transportation Address 1900 Kanawha Blvd, East
Building 5, Room A-450
Charleston, West Virginia, 25305 Phone304-558-3111
Website https://transportation.wv.gov