Traveling Technology Specialist (Bilingual Spanish Required)

F3 Technologies, Inc. is a field service technology company specializing in payment technology installations and support. The Traveling Technology Specialist travels to customer sites to install, maintain, replace, and repair Point of Sale systems, troubleshoot issues, and provide customer training and support.

What you'll do:

• Travel continuously Monday through Friday to customer sites across the United States or Canada to install, maintain, replace, and repair Point of Sale systems in person
• Install, maintain, replace, and repair Point of Sale systems with customer sites remotely, as assigned
• Troubleshoot technical issues and provide timely and effective solutions
• Lead high-level customer engagement during training, go-live, and troubleshooting services
• Partner with scheduling and dispatch to manage travel itineraries, and adapt quickly to delays, itinerary changes, and same-day reassignments
• Transport, safeguard, and track company equipment, tools, and inventory while traveling
• Submit accurate and timely expense reports and receipts in accordance with F3 travel and expense guidelines
• Maintain accurate records of work performed and parts used, including all mandatory documentation
• Communicate with customers and team members in a professional and courteous manner
• Adhere to safety standards and protocols at all times, including while traveling
• Additional responsibilities, as assigned

What they're looking for:

• High School Diploma or equivalent
• Must be 21+ years of age
• Ability and willingness to travel up to a full week, with overnight stays away from home
• Valid driver's license and a driving record that meets F3 and rental car company requirements, maintained and kept current at all times
• Valid government-issued identification that meets TSA requirements for domestic or international air travel (REAL ID or equivalent)
• Valid passport with ability to travel internationally
• Some roles require fluency in more than one language; this will be communicated and confirmed during the hiring process
• Ability to multitask and stay organized while working across changing locations and time zones
• Minimum 1 year of IT or restaurant experience
• Previous experience in a travel-based or field service role
• Strong technical skills and knowledge of POS systems
• Ability to read and interpret technical manuals and schematics

Benefits:

• Overtime eligibility
• $4.00/hour shift differential for night and weekend hours
• Unlimited PTO
• Health, dental, vision, short term disability and life insurance (after 90 days)
• 401(k) with employer match
• Paid holidays and parental leave
• Company-provided phone, laptop, and tools
• Growth opportunities within a rapidly expanding company
• A supportive team culture built on real values, not just words on a wall
• Responsive leadership that listens and invests in your development