TxDMV - ENF Administrative Assistant

State Classification: Administrative Assistant III (0154)

This position is eligible for a hybrid onsite/telework schedule. The selected candidate must be available on an as-needed basis at our Camp Hubbard location:  4000 Jackson Avenue, Austin, Texas 78731.

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select "Apply Online" button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. 

• You will be required to attach a résumé to your application which will be used for screening purposes.
• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.
• Your résumé must include the month and year for start and end dates for each listed employer.
• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. 

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview. 

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.  We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs moderately complex administrative office support for the Texas Department of Motor Vehicles, Enforcement Division. Work involves disseminating information, maintaining filing systems, and performing internal administrative support work.  May work with confidential correspondence and communications. Works under general supervision with moderate latitude for the use of initiative and independent judgment. 

ESSENTIAL DUTIES

• Provides administrative support and maintains a close and highly responsive relationship to the day-to-day activities of assigned supervisors and section staff.
• Provides customer assistance answering phone calls, routing incoming calls, taking messages, and answering limited case status or system process related questions.  
• Inputs data and generates system letters and documents to complete first level steps in preparation for Investigation or Litigation.
• Edits correspondence for proper format, spelling, grammar, punctuation, content, and clarity.
• Receives, sorts, opens, evaluates content, logs and distributes incoming mail, email and digital faxes; as required may drive to deliver/pick up confidential or time sensitive correspondence.
• Enters and retrieves data into the case processing system to create or update case records and documents including recording payments submitted by phone.
• Trains and assists others with the use of the case processing database to create, research and update work items.
• Travels up to 5% of the time. Travel by car (may include flying). May include overnight travel. 
• May require working extended hours and some evenings and weekends, as needed. May be required to work hours other than 8:00 am - 5:00 pm.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. 
• Employees are required to report to the office as directed.  
• Performs other job-related duties as assigned.

MARGINAL DUTIES

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge with Excel or related spreadsheet software, the Adobe Acrobat. programs, Microsoft Office Suite programs, and Box/SharePoint or related content and knowledge management software is required. 

Knowledge of office practices and administrative procedures.

Skill in the use of standard office equipment and software.

Ability to implement administrative procedure; to interpret rules, regulations, policies, and procedures; to communicate effectively; and to provide guidance to others.
 

MINIMUM REQUIREMENTS

EDUCATION 

• Graduation from high school or equivalent.
• Education may substitute for experience on a year-for-year basis.

EXPERIENCE

• This position requires two (2) years progressively responsible clerical or administrative assistant responsibilities supporting internal and external customer service and expertise in Microsoft Office and Adobe Acrobat Software.
• Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.

ADDITIONAL INFORMATION

TRAVEL
May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

Job offers and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver's record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

MILITARY

If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214. 

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.  If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.