ULD Data Quality Assurance Officer

The ULD Data Quality Assurance Officer is responsible for improving the accuracy and integrity of customer ULD messaging across Unilode’s global network. The role involves proactive data analysis, stakeholder follow-up, and identification of root causes to reduce stock discrepancies and unreported ULDs. Through close coordination with internal teams, ground handlers, and station representatives, the officer helps safeguard Unilode’s asset visibility and contributes to service excellence and operational efficiency. ## Key Responsibilities ULD Messaging Quality Monitoring - Manage weekly follow-up of station-level stock discrepancies, unreported ULDs, on-loan, and interline units. - Identify and investigate missing UCM and SCM messages, following up directly with stations. - Provide discrepancy and unreported ULD reports for key stations and escalate unresolved issues. - Liaise with internal teams to request and process messaging updates. - Maintain accurate logs of all follow-ups, actions, and outcomes.Data Analysis and KPI Reporting - Support data validation and analysis efforts to ensure accurate ULD messaging data. - Collaborate with the Data Processing and Process & Performance Excellence teams to generate actionable KPI reports. - Present weekly on-loan and interline reports, highlighting anomalies and follow-up actions.Root Cause Investigation and Continuous Improvement - Maintain detailed records of recurring data discrepancy issues. - Conduct root cause analysis for messaging gaps and inaccuracies in the customer network. - Propose process improvements based on insights gained through data trends.Additional Duties - Carry out additional assignments as delegated by the supervisor to support departmental priorities. - Act as a team player, providing support in broader operational and quality initiatives.