UNEMPLOYMENT PROGRAM SPECIALIST 1 - 10132026-81608

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, DAVIDSON COUNTY

This position is located in the UI Recovery Unit of the Unemployment Insurance Division, Davidson County.

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

Education and Experience: Graduation from an accredited college or university with a bachelor's degree; and experience equivalent to one (1) year of full-time accounting, auditing, or providing state unemployment or unemployment program services.

Substitution of Education for Experience: Graduate course work in any business field, including but not limited to accounting, business administration, economics, finance, law, Political science, or public administration may substitute for the required experience, on a year-for-year basis, to a maximum of one (1) year.

Necessary Special Qualifications: A Valid motor vehicle operator's license may be required for employment in some positions.

Under general supervision, is responsible for professional unemployment insurance analytic work of average difficulty assisting in the planning, coordinating and analysis of operations for an unemployment insurance program: and performs related work as required. This is the entry working class in the Unemployment Program Specialist sub-series. Work involves analyzing staff performance and reviewing program needs and costs to ensure conformance to established program guidelines and procedures. This class differs from that of Unemployment Program Specialist 2 in that incumbents of the latter are responsible for planning, coordinating and overseeing the service delivery of a small, specialized unemployment insurance programs or conducting moderately complex and technical research and analytical studies of unemployment insurance division policies, procedures and operations.

1. Ensures that determinations of unemployment benefit entitlements and employer liabilities are done in accordance with Federal and State law and policy.
2. Research and review client eligibility and/or liability applications, records, reports or other related materials.
3. Assists in the review of records, reports and/or unemployment insurance claims for completeness, accuracy and conformance to established Federal regulations, state laws and departmental policies and procedures. Grants or denies the request for benefit entitlement.
4. Reviews policy and guideline directives and advises staff of any changes that will affect the program administration.
5. Prepares and maintains a variety of records, reports and/or claims such as statistical reports, policy interpretations, memos and written staffing and organizational recommendations.
6. Assists in analyzing and evaluating the organization, operations, procedures and staff performance
7. At the request of the claimant, transfer wages to another state or request wages for a claimant's eligibility in that state or the state of Tennessee.
8. Explains and interprets Employment Security laws, policies and procedures; advise clients on rights, responsibilities, and options and/or refer clients to appropriate individuals, units or agencies that can offer additional information or assistance.
9. Writes appropriate correspondence.
10. Other duties as required.

Competencies:

1. Decision Quality
2. Communicates Effectively
3. Instills Trust
4. Customer Focus
5. Tech Savvy

Knowledges:

1. Mathematics
2. Customer and Personal Service
3. Clerical
4. Law and Government
5. Administration and Management

Skills:

1. Reading Comprehension
2. Critical Thinking
3. Complex Problem Solving
4. Judgement and Decision Making
5. Quality Control Analysis

Abilities:

1. Written Comprehension and Expression 
2. Oral Comprehension and Expression
3. Fluency of Ideas
4. Deductive Reasoning
5. Flexibility and Speed of Closure

1. Personal Computer
2. Telephone/Webex
3. Copier/Scanner
4. Motor Vehicle

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

1. A valid driver's license
2. For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.