PointClickCare
United States or Mississauga or Salt Lake City
US- Escalation Manager (Customer Support)
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Apply to US- Escalation Manager (Customer Support) at PointClickCareJob details
- Location
- United States or Mississauga or Salt Lake City
- Work type
- Remote
- Compensation
- $95,000 - $105,000/yr
- Posted
- Jul 30, 2026
- Apply on
- jobs.lever.co
About this role
8+ years in customer support with escalation management in a SaaS environment; experience working cross-functionally with engineering, product, and customer success; executive-level communication and strong writing; bachelor’s degree preferred.
What you'll do at PointClickCare:
- managing escalations
- building function
- coordinating teams
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