PointClickCare
United States or Mississauga or Salt Lake City

US- Escalation Manager (Customer Support)

Remote$95,000 - $105,000/yrPosted Jul 30, 2026
24,359applications sent for our users this week
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Job details

Location
United States or Mississauga or Salt Lake City
Work type
Remote
Compensation
$95,000 - $105,000/yr
Posted
Jul 30, 2026
Apply on
jobs.lever.co

About this role

8+ years in customer support with escalation management in a SaaS environment; experience working cross-functionally with engineering, product, and customer success; executive-level communication and strong writing; bachelor’s degree preferred.

What you'll do at PointClickCare:

  • managing escalations
  • building function
  • coordinating teams

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About PointClickCare

PointClickCare
United States or Mississauga or Salt Lake City