Chicago or New York City or Seattle
User Escalation Specialist
Job details
- Location
- Chicago or New York City or Seattle
- Work type
- Onsite
- Compensation
- $115,800 - $173,800/yr
- Posted
- Oct 1, 2026
- Apply on
- job-boards.greenhouse.io
About this role
5+ years in user support, experience with short SLA escalations, project or process improvement, strong judgment, customer care, stakeholder management, and ability to work under pressure.
What you'll do at Stripe:
- resolving user escalations
- communicating with users
- analyzing root causes
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