Vehicle Services - IRP Lead Worker

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. 

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! 

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Description of Job

The Vehicle Services Program (VSP) exists to ensure compliance with the laws that govern the vehicle titling and registration processes as outlined in the Colorado Revised Statutes. Additionally, this program provides guidance and training to the state's authorized agents. 

The International Registration Plan (IRP) unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations, the International Registration Plan and in accordance with DPPA requirements through the examination of title applications. This program also provides guidance and training to the state's authorized agents, the public, and other entities involved in the title and registration and IRP  processes. 

The IRP unit is seeking an IRP Work Lead to oversee the acceptance or rejection of applications and associated fees, document analysis, validation of request processes, payment acceptance and recording payments. This position ensures all applications for vehicle titles and registrations are issued pursuant to Colorado Revised Statutes, Rule, federal law, the International Registration Plan and that motor vehicle records are kept in accordance with DPPA requirements. 

Duties include, but are not limited to: 

• Cash handling processes to include data entry, reconciliation of cash drawers and the preparation of cash receipt reports of physical monies collected
• Communicate a thorough working knowledge of vehicle title and registration statutes and departmental rules and regulations to taxpayers and governmental agencies
• Maintain a solid understanding of the International Registration Plan, as well as be able to calculate and explain associated fees
• Prioritize work for the IRP unit
• Provide continued training to staff on procedures, policies, and regulations to ensure understanding and compliance
• Assign resources and prioritizes work received to ensure that operating standards are met.  Aide the supervisor in compiling data by completing daily and weekly reports
• Assist with education and assistance to IRP customers via phone, in person, email, and document creation
• Develop, update, and edit procedures for all processes
• Analyze documents and determine action to be entered for records and form of payment in DRIVES system

This position is primarily an on-site position. Employees may be required, on occasion, to work from home for brief periods of time. In such instances, employees will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations and productivity standards persist when working remotely from home in the same manner as those assigned to an office.

DMV video: https://youtu.be/9isQWl9grYc

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:
G3A4XX Administrative Assistant III

Minimum Qualifications:

Experience Only:
Three (3) years of relevant experience in General Clerical and/or Cashiering.  

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.

• Data entry including: entering information into a program or database (appointments, contact information, customer records)

• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies

• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.

• Reviewing and comparing data for accuracy and completeness.  Gathering specified information and compiling routine reports

In order to be considered for this position, your general clerical and/or call center experience must be documented on your application.  (Part-time experience will be pro-rated.)

Or

Education and Experience:
A combination of related education and/or relevant experience in general clerical equal to three (3) years

Preferred Qualifications:

The ideal candidate will possess the following skills:

• Additional years of experience in using DRIVES or GenTax as it relates to Vehicle Services

• Additional years of experience in DMV, specifically Vehicle Services

• Proven background in conflict management

• Prior supervisory experience

• Background & experience in program compliance

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.  Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. 

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

Required Question

Agency Information

EmployerState of ColoradoAddress See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/