VEHICLE SERVICES MANAGER - 09162026-81095

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, DAVIDSON COUNTY

For more information, visit the link below:
https://www.tn.gov/revenue/title-and-registration/drive-insured-tennessee.html

This is a hybrid position working a minimum of one day in office per week. Mandatory 2-3 week(s) in office training period upon hire.

Performing Administrative Activities:

1. Manages professional staff directly supervising personnel responsible for vehicle services work in multiple work units that can include taxpayer assistance, taxpayer titling and registration activities and related vehicle services work.
2. Ensures all departmental policies and regulations are being followed.
3. Manages and/or participates in special committee projects.
4. Evaluates the performance of subordinate vehicle services staff.
5. Identifies job responsibilities and characteristics of exceptional performance to establish job performance plans.
6. Assesses the logic and accuracy of performance evaluations conducted by subordinate supervisors of vehicle services staff.
7. May manage the Department of Revenue's vehicle services call center, county clerk support activities, motor carrier administration and/or a combination of several title and registration operational units and specialized functions.
8. May participate in county clerk meetings, seminars and workshops and other speaking engagements representing the Department of Revenue.
9. May evaluate the effectiveness and efficiency of vehicle services presentations based on participant feedback and observation.

Organizing, Planning, and Prioritizing Work:

1. Establishes priorities and goals for multiple work units.
2. Coordinates and manages workflow according to established priorities and goals.
3. Assigns work and special projects to ensure divisional deadlines and other departmental requirements are achieved.

Evaluating Information to Determine Compliance with Standards:

1. Ensures that the work unit's procedures are consistent, efficient and updated.
2. Writes narratives defining new procedures and submits them for review and approval.
3. Distributes procedural modifications and changes to affected personnel.
4. Describes interpretation of motor vehicle laws, rules and regulations to enable the legal staff to write revenue rulings which formally answer taxpayer's inquiries.
5. Researches relevant motor vehicle laws, rules and regulations based on executive leadership requests; communicates with the legal staff to ensure consistent interpretation.
6. Reviews motor vehicle legislation and evaluates the impact of new or proposed legislation on the administration of motor vehicle law.
7. Writes narratives to explain the impact of new or proposed legislation for inclusion in fiscal notes submitted by the division.
8. Proposes rule or legal changes for legislative consideration.
9. Evaluates the effect of relevant attorney general opinions, court cases, legal changes, policy and rule changes, and legal interpretations of motor vehicle matters from staff attorneys and departmental management.

Communicating with Persons Outside Organization:

1. Interacts with other agencies or other divisions within the Department of Revenue to solve problems and share information.
2. Communicates directly with taxpayers to answer complex inquiries regarding the application of motor vehicle law and to explain action taken on specific title and registration activities.
3. Participates in county clerk seminars, workshops, government agency meetings and public speaking requests by speaking, making presentations and answering motor vehicle law related questions.

Staffing Organizational Units:

1. Interviews applicants for vacancies and promotional opportunities within multiple functioning sections in the division.
2. Explains special features of the job to applicants.
3. Talks to applicants about their overall goals, strong and weak points and prior work history.
4. Provides recommendations to the divisional director concerning the selected applicant.

Training and Teaching Others:

1. Develops and maintains referral materials and job aids for vehicle services staff to ensure accurate and consistent taxpayer information is provided.
2. Coordinates and implements training programs for vehicle services staff.
3. Recommends training in motor vehicle law and divisional policies and procedures based on observation of work products and subordinate input.
4. Evaluates the effectiveness of the training program by observation of improved effectiveness and employee feedback.

Competencies:

1. Dealing with Ambiguity
2. Ethics and Values
3. Customer Focus
4. Conflict Management
5. Developing Direct Reports and Others
6. Process Management
7. Hiring and Staffing
8. Presentation Skills
9. Motivating Others

Knowledge:

1. Customer Service
2. Communications
3. Education and Training
4. Administration and Management
5. Clerical
6. Basic Math             

Skills:

1. Active Listening
2. Critical Thinking
3. Reading Comprehension
4. Active Learning
5. Speaking
6. Writing
7. Time Management
8. Instructing
9. Learning Strategies
10. Complex Problem Solving
11. Management of Personnel Resources
12. Mentoring

Abilities:

1. Deductive Reasoning
2. Oral Comprehension
3. Oral Expression
4. Written Comprehension
5. Written Expression
6. Memorization
7. Number Facility
8. Time Sharing

1. Computer
2. Telephone
3. Fax Machine

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

1. A valid driver's license
2. For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.