VES Special Project Analyst

CAI is a global services firm that provides talent and technology solutions across public and commercial sectors. The VES Special Project Analyst investigates account issues, analyzes vehicle registration data, maintains account accuracy, and supports customer and agency inquiries. The role also involves data auditing, report maintenance, cross-functional collaboration, and compliance with operational procedures.

What you'll do:

• Exercise independent judgment while following established guidelines and procedures
• Research, respond to, and resolve registered owner of vehicle lookup issues using the Unicenter Service Desk application
• Perform registered owner vehicle queries utilizing the TLO skip tracing application
• Analyze license plate history using TLO and determine appropriate updates to customer account information
• Review and audit daily reports to identify and correct incomplete customer demographic information
• Collaborate with Quality Assurance, Correspondence, Call Center staff, SunPass Operations Management, and other internal departments
• Assist interoperability partners with account creation and registrant lookup requests
• Create, maintain, and update operational reports as requested by management
• Enter and maintain complete and accurate account notes, vehicle information, and supporting documentation within Vector
• Ensure compliance with established performance standards, procedures, and metrics
• Support special projects and additional operational activities as assigned

What they're looking for:

• A prerequisite of a minimum 3 months experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst is required
• Minimum of three months of experience as an Image Verifier, Customer Care Specialist, Correspondence Analyst, or related role
• Experience researching, reviewing, and validating customer or account information
• Strong analytical, problem-solving, and decision-making skills
• Ability to interpret policies, procedures, and business rules and apply them accurately
• Experience working with customer account information and maintaining data accuracy
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities
• Proficiency with business systems, databases, and data entry applications
• Experience creating, updating, and maintaining reports
• Strong customer service and stakeholder support skills

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law
• Full-time onsite work in Boca Raton, FL