Veterans Service Supervisor

Job Summary - Why you’ll love this position

FOR CURRENT MISSOURI VETERANS COMMISSION EMPLOYEES ONLY

Are you ready to take your career to the next level leading a talented team of Veterans Service Officers? We are currently recruiting for the position of Veterans Service Supervisor in our Central Region. 

Pay: $68,826.00

Responsibilities - What you’ll do

Examples of Work

•          Provides input and participates in regional budget process to identify resources to adequately perform Program Region mission and to accommodate new initiatives.

• Direct, review, and coordinate the work of regional staff involved in counseling Veterans and their dependents regarding Veterans benefits
• Monitor status and quality of cases processed within the region and provides assistance on highly complex cases and addresses any need for improvement
• Advise Program Director of existing or proposed program analysis and/or revisions to existing operations
• Responds to inquiries from federal, state, and local officials regarding status of constituent claims or may provide information regarding complex Veteran's benefits issues
• Provides input and participates in regional budget process to identify resources to adequately perform the Program mission and to accommodate new initiatives, while also managing the region's budget
• Oversee supervision, selection, performance management, discipline, and training of team members
• Participate in Benefits Awareness Outreach and encourages team member participation
• Attend community events and make public presentations to promote the Commission's Programs
• Manages the Regional On the Job Training and Mentor Program
• Ensures compliance with Missouri Veterans Commission policies and federal, state, and local government agencies in matters related to Veterans benefits

Qualifications - All you need for success

Qualifications

Must have two or more years as an accredited Veterans Service Officer through the Department of Veterans Benefits Administration.

AND

Must demonstrate the following which may be obtained through six years of professional work experience or through completion of a bachelor’s degree and two years of professional work experience or some combination thereof.

·         Considerable knowledge of Veterans Affairs M21-1, Chapter 16 and 38 Code of Federal Regulations, parts 0-17 and parts 18 to end

·         Considerable knowledge of a large body of federal laws regarding Veterans benefits, as well as all relevant Department of Veterans Affairs regulations and procedures.

·         Considerable knowledge of the federal and state laws, regulations, and procedures related to benefits available to military service members, Veterans, and their dependents.

·         Considerable knowledge of the application and appeal process for all Federal and State Veterans benefits.

·         Considerable knowledge and ability to apply the basic principles and methods of interviewing, communicating and interacting with members of the public from diverse backgrounds.

·         Considerable knowledge of the Board of Veterans Appeals protocol during claimant hearings.

AND

·         Possess an Honorable Discharge from the military forces of the United States.

·         Ability to obtain and maintain Federal VA Veterans Service Officer Accreditation.

·         Must be in good standing with current Missouri Veterans Commission policies and expectations.

(Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.)

Job Details - More reasons to love this position

Benefits

• Enjoy a workplace where you can build lasting relationships with our Veterans and your co-workers
• Opportunities to learn and grow in your career with MO Veterans Home
• 3 weeks paid vacation; 3 weeks paid sick leave; 13 paid holidays
• Health (medical, dental, vision) and free life insurance
• Retirement
• Up to $25/month match on savings plan
• 6 weeks paid leave for birth or adoption

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

If you have questions, please contact Becky Buechter, Human Resources Specialist at [email protected] or 573-522-1424.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.