Vital Records Window Attendant
Job details
- Location
- Des Moines, Iowa
- Work type
- Onsite
- Compensation
- $33,779 - $48,651/yr
- Posted
- 2 weeks ago
- Apply on
- governmentjobs.com
About this role
Job Description
This position is for permanent Iowa Department of Health & Human Services employees. Those in any other status are not eligible to apply.
The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Window Attendant to join our team!
We are seeking a motivated, organized, and detail-focused individual to join our fast-paced Issuance and Registration team. This position will provide friendly in-person reception, visitor screening, and customer service support for all individuals seeking assistance at the HHS Reception window located at the Lucas State Office Building.
Do you love helping people, staying organized, and being the bright spot in someone's day? We’re looking for an energetic, customer-focused team member to welcome and assist visitors at the Iowa HHS Reception Window in the Lucas Building.
In this role, you’ll greet guests with a smile, guide them to the right services, support vital records requests, and ensure everyone receives respectful, inclusive, and accessible assistance. You’ll manage secure visitor check-ins, keep accurate records, review and process vital records applications, and support key bureau operations with dependable clerical know-how.
If you’re someone who thrives in a fast-paced front-office environment, enjoys engaging with people of all backgrounds, and brings a warm, positive personality to work every day, we’d love to meet you!
The successful candidate must be dependable, able to follow established procedures, and capable of performing repetitive tasks with a high degree of accuracy. They will interact regularly with team members making clear, respectful, and effective communication an important part of this role.
Key Duties:
- Greet and assist all in-person customers requesting vital records services, general HHS information, or support related to Iowa HHS programs operations located within the Lucas Building.
- Identify each visitor's needs and ensure they are guided to the appropriate services or staff using clear,respectful, and inclusive communication.
- Ensure individuals of all backgrounds, abilities, and languages receive equitable access to support,including arranging communication assistance when needed.
- Assess and identify needs for interpretation, accessible communication formats, disabilityaccommodations, or other support required to assist visitors.
- Ensure communication assistance is delivered in alignment with HHS policies and principles of diversity, equity, and inclusion.
- Coordinate with all Iowa HHS programs located within the Lucas Building to route visitors who have confirmed and approved access.
- Provide directions, escort coordination, and general wayfinding support to ensure visitors reachauthorized floors or offices safely and efficiently.Collaborate with team members to support daily workflow, meet production goals, and ensure coverage of essential tasks.
- Follow all confidentiality, data security, and record-handling practices to protect sensitive information.
- Perform additional administrative duties as assigned to support the Issuance unit’s operations.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
- Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
- Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
- Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.
All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.
Minimum Qualification Requirements
No specific education or work experience required.
For more information click on this link to view the job description
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.
Benefits
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
Supplemental Questions
- Yes - I understand and agree
- No
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
- No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
- Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
- Yes
- No
Required Question
Agency Information
EmployerState of IowaAgency 400 Health & Human Services - Public Health Address Lucas State Office Building321 E 12th St
Des Moines, Iowa, 50319 Website https://hhs.iowa.gov/