Web Analytics Intern

Shure is a global audio equipment manufacturer offering a summer internship program for undergraduate and graduate students. The Web Analytics Intern will aggregate, analyze, and report global call data, identify improvements to data sets and processes, and support operational efficiency through Salesforce-based system and process enhancements.

What you'll do:

• Create, Updates, analyzes, and reports data related to Service Centers
• Collaborates cross-departmentally to provide a holistic view of how Global Service team interacts with other groups
• Assists with requirements analysis and refinement of Case management data fields
• Provides in-depth data analysis used to make recommendations
• Assists with documenting standard operating process and procedures to be used for Global Service Centers
• Attends team meetings as appropriate

What they're looking for:

• Pursuing a Bachelor's degree in Business, Marketing, Data Science or related field
• Able to follow standard instructions, processes and procedures
• Experience working with data and completing data analysis required
• Experience working with Sales, Customer Service or Marketing required
• Experience working with Microsoft Excel or spreadsheet programs required
• Strong written and verbal communication skills
• Enjoys working in a team environment
• Inquisitive with strong problem solving capabilities
• Able to meet required deadlines
• Applicants for this position must be currently authorized to work in the United States on a full-time basis
• Experience with Salesforce, Tableau, and/or other Business Intelligence tools a plus

Benefits:

• Interns who are asked to relocate to Illinois for onsite internships will receive a housing stipend to cover living expenses.
• Retirement savings plans
• Paid time off
• Employee discounts
• Professional development opportunities
• Work-life balance initiatives
• Hybrid work arrangement based out of the Niles, IL Corporate HQ