Web Marketing Specialist - Associate Product Owner

Midland Credit Management is seeking a Web Marketing Specialist - Associate Product Owner to join its Digital Marketing team. The role supports improvements to the web self-service channel through product coordination, requirements documentation, UAT testing, cross-functional collaboration, and documentation. It also monitors digital engagement metrics, investigates website issues, and responds to inquiries from legal, compliance, and quality assurance teams.

What you'll do:

• Support business process improvements on the web self-service channel (“SSC”), planning out work, tracking timelines, and obtaining legal / compliance approvals
• Document detailed business requirements to ensure proposed changes are captured correctly
• Conduct UAT across different devices, browsers, and languages under guidance of product owner
• Work cross functionally to deliver on expected project outcomes, partnering with technical teams to fix any bugs and issues identified
• Create & update job aids, SOPs and other product documentation to ensure information is accurate and complete as product evolves
• Monitor digital engagement metrics and review session recordings to check for potential issues on the website (i.e. drop in logins, spike in error messages, etc…)
• Research and respond to inquiries from legal, compliance, and QA teams regarding consumer complaints on the website
• Inspect the production environment to understand actual behavior
• Other duties as assigned

What they're looking for:

• Applicants must have current authorization to work in the United States on a full-time basis
• Bachelor's degree in marketing, Business, or related field
• Good understanding of website best practices based on experience
• Experience with QA / UAT Testing
• Experience with web analytics tools such as Full Story, Consumer Journey Analytics (Adobe), Google Analytics or similar
• Strong problem solving and critical thinking skills with a logical thought process
• Self-starter who thrives in a fast-paced environment which constantly evolves and presents new and exciting challenges everyday
• Excellent attention to detail and ability to manage multiple tasks
• Ability to work effectively with a variety of different teams and personalities
• Strong project management and organizational skills
• Excellent written and verbal communication skills
• 1–3 years of user-interface B2C experience preferably within financial services or fintech

Benefits:

• All employees are eligible for monthly incentives or annual bonus.
• Paid training and development programs, including MCM Academy.
• Promote-from-within philosophy.
• Formal company-wide awards and prizes, including all-inclusive vacations.
• Tuition assistance for a degree or coursework related to the current role or a desired role.
• Comprehensive healthcare plans and options.
• Fitness membership reimbursements.
• Weight Watchers.
• Wellness rewards program.
• Up to eight hours of paid time off each year to volunteer.