Welcome Center Associate

AAA Minneapolis is a part of one of the largest membership organizations in the country and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

The Welcome Center Associate creates a friendly, helpful first impression for members, customers, and visitors. This role supports daily front-desk and Travel Store operations by greeting guests, answering questions, directing inquiries, and providing attentive service in a professional environment.

This is a Part Time role with 25-30 hours/week expected. 

DUTIES AND RESPONSIBILITIES:

Customer Service

•         Greets guests and members to identify their needs and directs them to the appropriate resources
•         Responds to customer inquiries over the phone and in person regarding AAA Minneapolis offerings
•        Distributes materials to members such as road maps and membership information
•        Informs appropriate department leaders of issues requiring follow up or immediate assistance
•        Utilizes judgement to seek out assistance as needed

Transaction Processing

•         Handles sales of passport photos, international driving permits and foreign currency 
•         Sells and reinstates memberships
•        Promotes and sells the AAA Visa Card 

Cash management

•        Processes and collects appropriate payment for memberships, foreign currency and international driving permits 
•         Handles travel store sales as necessary
•        Maintains daily cash drawer and balances at end of shift 

QUALIFICATIONS:

•        Minimum of 1 year customer service work experience
•        Ability to work in a fast-paced work environment while ensuring accuracy and timeliness of work
•        Exceptional customer service orientation
•        Computer skills required: proficiency in Microsoft Outlook, internet navigation and web-based technologies
•        Must be comfortable working individually as well as with others

COMPETENCIES:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to balance, bend, stoop
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift or move up to 20 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus