Welcome Center Experience Maker - Baptist North YMCA

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions:

1. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
2. Interviews and/or tours prospective members; sells memberships.
3. Closes tours at branch goal.
4. Build relationships with members; helps members connect with one another and to the YMCA.
5. Contributes to Daxko Engage branch goal.
6. Manages and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
7. Contributes to branch retention rate.
8. Apply all YMCA policies dealing with member services.
9. Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
10. Uses the YMCA’s 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
11. Uses Engage More technology to create relationships with others.
12. Completes Members Achieve More Form.
13. Articulates the Y’s Mission to provide assistance to all and participate in the annual campaign.
14. May hand out locker keys and towels; may monitor the locker rooms as required.
15. Completes annual training in a timely manner (Redwoods, CPR, First Aid, etc.)
16. Apply to YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations, and child abuse prevention.
17. Ensures the health and safety of all members/guests.
18. Inspect physical space to ensure the safety, orderliness, sanitation, and cleanliness of facilities.
19. Other duties assigned by their supervisor

NOTE:   This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Leader):

Values: Accepts and demonstrates the Y’s values.

Community: Demonstrates a desire to serve others and fulfill community needs.

Relationships: Builds rapport and relate well to others.

Develops Others: Takes initiative to assist in training and developing others.

Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.

Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems and processes.

Emotional Maturity: Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
2. Excellent interpersonal and problem-solving skills.
3. Ability to connect with people of diverse backgrounds.
4. Previous customer service, sales, or related experience.
5. Basic knowledge of computers.
6. Satisfactory drug screen, motor vehicle background, and references