Wisconsin Funeral and Cemetery Aids Collections Specialist-Senior

The Department of Health Services (DHS), Division of Medicaid Services (DMS) is recruiting to fill a Wisconsin Funeral and Cemetery Aids Collections Specialist-Senior position, within the Bureau of Operations Management (BOM). 

This position has the ability to work remotely up to 5 days per week but will be required to report to the Madison central office location at 201 E. Washington Avenue approximately two (2) times per month. This schedule may vary based on training or operational need.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months. 
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service. 
• Exceptional pension plan with a 7.25% employer match in 2027 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

As a Wisconsin Funeral and Cemetery Aids Collections Specialist-Senior, you will be responsible for researching, developing, operating, and improving the Wisconsin Funeral and Cemetery Aids Program. Responsibilities will include:

• participating in program planning and policy settings, along with the development of procedures. 
• coordinating and processing of Wisconsin Funeral and Cemetery Aids Program applications, verification check lists, notice of decisions, and payments. 

Your case decisions involve difficult, complex, and sensitive choices for program participants.

The starting pay is between $31.00 and $33.50 per hour (approximately between $64,500 and $69,700 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as a Collections Specialist – Senior and is in pay schedule and range 07/03.

• All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled. 
• For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.
• Employees must have access to secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.
• DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Minimally qualified applicants will have all of the following:

• Experience with case management, such as assessing and evaluating individual cases, establishing and maintaining detailed case files, documentation and notes on the cases.  
• Experience communicating or providing difficult to understand information to non-technical audiences in-person, via telephone, or written inquiries and applications.   
• Experience reviewing documentation for accuracy and completeness. 

Well-qualified applicants will also have one or more of the following:

• Experience using or interpreting the Wisconsin Funeral and Cemetery Aids Program and Wisconsin Statute § 49.785.
• Experience as a mentor or serving in a leadership role to team members, including providing training and guidance. 

Your letter of qualifications is limited to two (2) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign in to your account or create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

Helpful Information: 

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position. 
• Current or former permanent, classified, state employees must complete the online application process to be considered. 
• If viewing through an external site, please apply directly at Wisc.Jobs. 
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jacque Strook in Human Resources at [email protected].

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

The deadline to apply is September 28, 2026, by 11:59 pm.  

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.