Work From Home Assoc, Customer Contact Center Support Rep / Assoc, Email Support Rep-Skin Care

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

Contact Center Phone Representative (Beauty)

Description: 

Remote Training and Production

This brand opens a unique world of beauty Its international brands incarnate all the facets of elegance and refinement in three major specializations: skin care, make-up and perfume.

HOO:

0700 – 2300, Monday – Friday

0900 – 1800, Weekends

Phone

Looking For: 

• Candidate must have 6 Months of proven customer service experience at a Contact Center
• Excel at Written and Verbal Communication.
• Charismatic and outgoing personality
• Candidate must have a background in cosmetics/skincare
• Candidate must possess professional and pleasant phone etiquette
• Ability to identify and assess customers’ needs to achieve satisfaction
• Strong active listening skills, with the ability to clarify information and diffuse situations as needed
• Excellent judgment and decision making skills
• Analytical/problem solving skills
• Commitment to extensive product knowledge and ongoing training
• Comfortable with product consultation, upselling, and product recommendations.
• Ability to multi-task in a fast paced environment
• Understands and strives to meet or exceed call center metrics
• Attendance and punctuality is essential for this role in a live environment.
• Ability to adhere to all company policies and procedures.

Offline Channels (Omni Agent)

Looking For:

• Candidate must have 6 months of proven customer service experience at a Contact Center or office environment (preferred)
• Candidate must have sales experience
• Candidate must have a background in cosmetics/skincare
• Candidate must display analytical and problem-solving skills
• Candidate must excel at written communication
• Candidate must display ability to toggle between multiple applications while assisting clients on chat/e-mail
• High-School Diploma or equivalent
• Candidate must be able to type at least 25-30 wpm or higher
• Candidate must be able to pass a grammar test with an 70% or higher
• Commitment to extensive product knowledge ongoing training
• Comfortable with product consultation, upselling, and product recommendations
• Ability to multi-task in a fast-paced environment
• Understands and strives to meet or exceed call center metrics
• Attendance and punctuality is essential for this role in a live environment
• Ability to adhere to all company policies and procedures

Must have:

• Internet Access (hard wired connection, not Wi-Fi)
• Quiet work area devoid of distractions

Preferred Qualifications:

• Beauty Advisor/Skin Care experience (or Esthetician)

 Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.   

Job Details

• Tracking Code: 7980-651
• Job Location: Dallas, Texas, United States
• Position Type: Full-Time/Regular