Workforce Support Specialist (AUSTIN, TX)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Workforce Support Specialist 
Job Title: Program Specialist V 
Agency: Health & Human Services Comm 
Department: Chief Counsel's Office 
Posting Number: 19622 
Closing Date: 08/19/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $5,888.50 - $6,125.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description

The Workforce Support Specialist (Program Specialist V) reports to the Director of the Strategic Operations Unit in the HHS Office of Chief Counsel (OCC). The position performs highly advanced senior-level consultative and technical assistance work for OCC and its divisions, with emphasis on workforce operations, human resources, planning, and process improvement. The position works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This role coordinates with OCC leadership and staff, HHS Human Resources, and other stakeholders to oversee and implement organizational and procedural changes, support recruiting, hiring, and onboarding needs, assist with paperwork and documentation related to job audits, reclassifications, and payroll requests, and serve as the internal subject matter expert on human resource policy and procedures. This position will also be the primary OCC liaison to HHS Human Resources.

This position may be eligible for part-time telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. The on-site office location for this position is located at the HHSC North Austin Campus.

Essential Job Functions (EJFs)

EJF1 (20%): Serves as subject matter expert and resource on HR and workforce policies for OCC. Develops and maintains operational policies and procedures for workforce support including the creation of work plans and timelines. Develops templates, forms, standards, and communications to assist in improving quality and efficiency.

EJF2 (15%): Coordinates job audits and other payroll impacting processes for OCC. Facilitates management responses to address questions, concerns, or observations. Provides guidance to program staff to ensure the successful review of requests positions audits. Reviews HR requests to ensure compliance with policy. Performs positions control functions including position classification; document tracking and processing; position-related budget management; and entering data change request into the Budget and Position Control System.

EJF3 (35%): Assists supervisors with recruiting, hiring, and onboarding staff. Provides technical assistance to supervisors on using the HHS Career Center to post and fill vacant positions. Serves as recruiting partner for postings, as needed. Develops and maintains OCC new employee orientation materials, including PowerPoint slides, orientation packet, SharePoint page, and other resources.

EJF4 (20%): Supports OCC’s internal staff development efforts, including managing the internship program, supporting operational coordination of continuing education legal education efforts, and developing and delivering internal trainings.

EJF5 (10%): Other duties as assigned, including participating in cross-division/Chief-area workgroups, process improvement projects, and other planning efforts that benefit OCC staff and leadership.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:

• State and federal laws related to human resources and employment.
• The principles of public administration.

Skill in:

• Written and oral communication.
• Understanding and solving complex problems.
• Handling multiple assignments and tasks, prioritizing, and meeting deadlines.
• Organization.
• Exercising sound judgment.
• Effective decision making.
• Problem solving.
• Working collaboratively and cooperatively with diverse groups.
• The use of Microsoft 365 applications, including SharePoint.

Ability to:

• Communicate effectively, both orally and in writing.
• Deliver technical assistance and training, both in a one-on-one and group environment.
• Manage multiple assignments and deadlines.
• Analyze and assess risk.
• Receive and respond positively to constructive feedback.
• Manage project activities, including establishing project goals and objectives, and identing project risks and gaps.
• Analyze complex information and develop plans to address identified issues.
• Coordinate, evaluate, or oversee related work for others as needed.
• Prepare reports.
• Learn new software and applications, and teach others to use them.

Registrations, Licensure Requirements, or Certifications: None.

Initial Screening Criteria: Must have at least 3 years experience working in human resources or workforce development in state government. Must have experience working with Microsoft 365 applications, including SharePoint. Experience in developing policies and procedures and/or developing and delivering training and technical assistance, preferred.

Additional Information: None.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.