Workload Strategy Unit Analyst I/II

The Employment Development Department (EDD) is a California state department whose Disability Insurance Branch supports operational services for job seekers and employers. The Workload Strategy Analyst will plan and execute workload-related activities, develop analytical reports, and provide data-driven recommendations to improve program performance and support leadership decision-making.

What you'll do:

• In this role, the Analyst I/II will be responsible for planning, organizing, and executing workload-related activities, including workforce planning, staff allocation, forecasting, and scheduling to support the DI Branch’s operational needs
• The incumbent will also develop analytical reports and provide data-driven recommendations to support leadership in decision-making and improving program performance

What they're looking for:

• Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment
• Applicants must meet the Minimum Qualifications stated in the Classification Specification(s)
• Proficiency in the MS Suite including MS Excel, MS Outlook, MS PowerPoint, and more
• Proficiency in data analysis, reporting, and developing operational dashboards to inform decision-making
• Strong analytical skills with the ability to conduct in-depth system performance analyses and translate findings into clear, actionable recommendations
• Ability to analyze operational and system data, monitor KPIs, and identify trends or areas for improvement
• Exhibits a strong understanding of customer service operations and how technology solutions support service delivery and efficiency
• Effective communication skills, both written and verbal, for coordinating with internal teams, management, and external stakeholders
• Demonstrated ability to exercise initiative, independent judgment, and discretion when handling sensitive or high-priority operational issues

Benefits:

• This position may be eligible for a hybrid work schedule.
• This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy.