Analyst, Accounts Receivable

Staples is a business-to-business company whose finance team partners across the organization to drive results and provide financial expertise. The Analyst, Accounts Receivable will manage a specialized accounts receivable portfolio, resolve customer account and billing issues, collect outstanding payments, improve cash flow, and support process improvements while delivering a positive customer experience.

What you'll do:

• Collect cash for open accounts receivable and follow up consistently with customers until payment resolution is achieved
• Research accounts receivable issues, reconcile payment remittances, and resolve billing discrepancies promptly
• Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers
• Complete cash-on-account activity, escalations, credit reviews, and related tasks within established service-level expectations
• Learn customer ordering platforms and understand how billing integrates into each platform
• Identify, recommend, and implement process improvements, including opportunities to streamline or automate repetitive work
• Create standard operating procedures for high-effort accounts and independently perform root-cause analysis on customer issues
• Plan and prioritize work to meet service-level agreements, goals, and objectives
• Communicate professionally with customers regarding past-due invoices and lead conference calls to resolve issues
• Provide ad hoc reports and statements to internal and external customers
• Negotiate payment plans or settlements for significantly past-due balances within established guidelines
• Summarize and present account-reconciliation findings to customers and internal partners, including Sales, Customer Setup, Contract Gateway, and leadership teams

What they're looking for:

• Strong attention to detail and a high degree of accuracy in data entry and reconciliation
• An analytical mindset with the ability to identify trends and anomalies in financial data
• A proactive, resourceful approach to problem-solving and a strong customer-service orientation
• Effective written and verbal communication skills
• Eagerness to learn new systems and processes in a fast-paced environment
• Strong organizational skills and the ability to manage multiple priorities and competing deadlines
• Ability to analyze data sets and draw conclusions based on trends
• Demonstrated ability to follow established procedures accurately
• 1+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters
• Experience using or learning ERP or accounting software such as Oracle, SAP, or NetSuite
• Bachelor's degree in Business Management or Finance or equivalent work experience

Benefits:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days)
• Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs