Billing Specialist

Davis-Ulmer is part of the Davis-Ulmer (DU) Family of Companies, a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. Founded in 1946 in Buffalo, NY by Herman Ulmer and Joseph Davis, Davis-Ulmer has grown from a local fire protection company into the foundational division of the DU Family of Companies — a full-service life safety provider delivering fire sprinkler, fire alarm and detection, suppression, and security solutions, backed by the strength of the DU Family of Companies, powered by APi Group. Living our motto, "we protect what you value most," Davis-Ulmer offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Billing Specialist to our Buffalo, NY team. As a Billing Administrator, you will perform a variety of clerical duties focused on our billing processes and requests, ensuring customers are invoiced accurately and their preferred billing procedures are followed. This role combines detailed billing work with customer service and document management support. Success in this role requires strong organizational skills, attention to detail, and the ability to communicate clearly with customers and internal teams.

Key Responsibilities:

• Accurately prepare and invoice customers per the requirements of the job and the customer to ensure preferred billing procedures are followed, including credits and rebills when necessary.
• Provide customer service, including invoicing quickly and accurately, collecting past-due balances, and answering questions related to invoices.
• Scan and upload documents to the online document storage system, including invoices, purchase orders, contracts, and other customer-specific information.
• Collect W-9 forms, Certificates of Insurance, and Exempt Sales Tax certificates as required.
• Greet visitors and callers, handling their inquiries or directing them to the appropriate person based on their needs.
• Assist in obtaining information needed for each job, such as PO numbers, tax-exempt forms, insurance certificates, utilization reports, liens, credit applications, and certified payroll information.
• Update Master Service Agreements.
• Perform other duties or special projects as assigned.

Qualifications:

• Good oral, written, and telephone communication skills.
• Good customer service skills.
• Strong time management, organizational, and interpersonal skills.
• Moderate to advanced computer skills, including Microsoft products.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Previous experience with billing required.
• High School Diploma/GED required; Associate's Degree preferred.
• Previous experience in an administrative setting, or an equivalent combination of education and experience.
• Previous experience in the fire protection industry a plus.

Physical Demands & Work Environment:

• Office environment with moderate noise.
• Mostly sedentary role with the need to move about the office to copy, scan, fax, and file.
• Requires opening heavy file cabinets with bending, stooping, or kneeling to file.
• May require light lifting of storage boxes, packages to be mailed, etc.
• May require consistent time spent on the computer and phone throughout the day.

The wage for this role is $24 to $26 per hour, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation – We offer a competitive wage based on your experience and qualifications.
• Comprehensive Benefits Package – Including medical, dental, and vision coverage, 401(k) with company match, and paid time off.
• Strength of the Family – Access to the combined resources, expertise, and stability of the DU Family of Companies.
• Backed by APi Group – The support and opportunity that come with being part of a global leader in life safety and specialty services.
• Long-Term Career Relationships – We invest in our people and support long-term growth and development.
• Values Match – Join a team that shares your commitment to safety, integrity, and protecting what people value most.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.