Business Office Representative

What We Offer:

The Business Office Representative’s primary job responsibility includes scheduling, patient registration, receptionist, and admitting duties.

 

• Coordinates with physician offices and clinical staff to schedule patient procedures, confirming procedure details, dates, times, and provider requirements.
• Collects and verifies patient demographic and registration information to accurately establish patient accounts and support efficient billing and reimbursement processes.
• Delivers exceptional customer service by professionally assisting physicians, patients, vendors, and staff in person and by phone, creating a positive patient experience.
• Prepares and reviews patient charts to ensure all required documentation is complete, accurate, and available prior to the scheduled procedure.
• Verifies patient insurance coverage and obtains necessary information from physician offices or directly from patients.
• Contacts insurance carriers to confirm eligibility, benefits, deductibles, copayments, waiting periods, and authorization requirements before scheduled procedures.
• Educates patients on their financial responsibilities, including estimated out-of-pocket costs, payment options, and the facility's financial policies.
• Welcomes and registers patients on the day of their procedure, obtaining required signatures, insurance documentation, and other necessary forms.
• Collects patient copayments, deductibles, and other applicable payments while issuing accurate receipts.
• Applies patient identification armbands, verifies patient information according to established protocols, and communicates patient readiness to the pre-operative nursing team for admission.

What We're Looking For:

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. 

What You'll Do:

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. 4 Year / Bachelors Degree, preferred.
• Experience: 1 year of experience in Medical Business Office experience, preferred. 
• Additional Skills (required): 
  • Computer literacy, able to do word processing and Excel spreadsheets; able to independently use office equipment such as fax, copier and scanner; sufficiently proficient in medical equipment to guide the selection and bid process. Able to operate all appropriate clinical equipment in a safe and appropriate manner. Able to perform the necessary functions on the center's computer systems. Cooperative work attitude toward co-employees, management, patients, visitors and physicians. Ability to make decisions and solve problems. Language skills adequate for high-level written, interpersonal and telephone communication in American English.
  • Ability to read and interpret documents and communicate clearly with patients, physicians, and staff.
  • Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute copay amounts based on percentages and the ability to conduct currency transactions as required.
  • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with upset or irate patients in a calm manner.