Catering Director

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

At Chick-fil-A, Catering Directors are responsible for leading the restaurant’s catering program while developing systems that grow sales, improve execution, and create exceptional experiences for catering guests. Catering Directors oversee catering operations by ensuring accurate organization, effective communication, proper inventory management, and consistent execution of catering orders. They serve as a resource for Managers and Team Members by providing coaching, support, and accountability to deliver outstanding catering experiences. Catering Directors help drive restaurant growth by building relationships within the community, leading catering initiatives, and identifying opportunities to improve the overall catering program. They successfully complete the Director Level Up Packet and have demonstrated the ability to lead through influence, develop others, and take ownership of results.

Other Requirements:

• Must average 30+ Hours/Week (rolling 3 months)
• Must have availability to lead three opening/closing shifts (including two night closes)
• Must have Friday & Saturday availability (one closing required)
• Successfully completes Director Level Up Packet
• Maintains proficiency in restaurant operations and leadership expectations
• Embodies and upholds Core Values, Ownership, and Professionalism
• Champions and protects the Culture, Vision, Mission, and Purpose
• Demonstrates strong organization, communication, and follow-through
• Leads and develops Managers, Trainers, and Team Members through coaching and example
• Drives continuous improvement through self-development, projects, and store growth initiatives

Responsibilities include:

• Owns the restaurant’s catering program and ensures consistent execution of all catering operations.
• Manages catering systems, including TMS, order organization, communication, and follow-up.
• Ensures catering orders are accurate, timely, and executed to Chick-fil-A standards.
• Improves catering throughput by identifying opportunities and creating efficient processes.
• Maintains catering inventory levels and ensures resources are available to support demand.
• Coaches and develops leaders and Team Members on catering expectations and hospitality.
• Creates exceptional catering experiences through proactive guest communication and service.
• Builds relationships through catering opportunities, businesses, community partners, and Spirit Nights.
• Reviews catering performance and implements solutions to drive growth.
• Partners with Directors and Managers to support restaurant goals and initiatives.
• Models ownership, accountability, and follow-through.
• Performs any responsibilities needed to support the success of the restaurant.
• Strictly adheres to all company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Requirements

• Previous experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• Ability to drive results