Financial Counselor - Patient Access

Position Summary ✨ Now Hiring at Orlando Health Arnold Palmer Hospital for Children! ✨ Are you passionate about delivering exceptional service and supporting families during critical moments in their healthcare journey? Join Orlando Health Arnold Palmer Hospital for Children, a nationally recognized leader in pediatric care and part of one of Central Florida’s most trusted healthcare systems. We are currently seeking a Financial Counselor I (Full-Time, Varies Shift) to join our Patient Access / ED Registration team at the Bert Martin’s Champions for Children Emergency Department & Trauma Center. In this important role, you will help ensure a smooth, supportive, and transparent financial experience for patients and families by: • Gathering and accurately entering patient demographic and insurance information • Verifying insurance benefits and obtaining prior authorizations • Clearly explaining insurance coverage, co-pays, deductibles, and financial responsibilities • Obtaining required signatures and documentation • Coordinating with physicians, payers, and internal departments as needed • Providing compassionate, professional customer service in a fast-paced emergency environment 🌟 Why Arnold Palmer Hospital? • Over 30 years of compassionate pediatric care in Central Florida • 156 licensed beds dedicated to specialized children’s services • A Magnet®-recognized nursing team known for excellence in patient care • Nationally ranked among “Best Children’s Hospitals” by U.S. News & World Report • Home to a Level One Trauma Center pediatric emergency department 📍 Location: Orlando, Florida (Downtown Campus) 🕒 Shift: Full-Time | Varies 🎓 Education: High School Diploma or equivalent 💼 Experience: 2+ years in customer service, financial, or business office setting We are looking for someone who is detail-oriented, compassionate, and committed to providing outstanding service to children and families during some of their most important moments. 💙 Make a difference where it matters most—join the Arnold Palmer Hospital team today!