Front Desk Customer Service Representative

<div class="trix-content"> <div> <strong>Job Title</strong>: Front Desk Customer Service Representative<br><strong>Reports to</strong>: General Manager<br><strong>FLSA Status</strong>: Non-Exempt<br><br><strong>Summary</strong>: Promotes quality customer service and processes sales and registration transactions. Acts as the first<br>point of contact for potential and current Goldfish customers and as such is responsible for presenting a<br>positive image for the company.<br><br><strong>Duties and Responsibilities</strong> include the following. Other duties may be assigned.<br><br>1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a<br>professional manner.<br>2. Processes student registrations using effective sales/customer service techniques.<br>3. Schedules and manages birthday/pool parties. Supervises birthday party staff.<br>4. Resolves customer concerns/complaints using a professional approach.<br>5. Assists clients with purchases of merchandise and vending.<br>6. Greets parents and students as they report to the front desk. Checks in students on the attendance<br>tracking system.<br>7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and<br>observation area.<br>8. Monitors snack shack area and provides guidance to snack shack staff.<br>9. Checks voicemail and email correspondence and responds in a timely manner.<br>10. Updates informational displays with accurate and timely promotions and literature.<br>11. Provides occasional administrative support for management personnel to include the General Manager,<br>and the Asst. General Manager.<br>12. Makes collection calls to resolve open account problems.<br>13. Prepares twice daily student lesson schedules for use by instructors and management staff.<br>14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.<br><br><strong>Education/Experience</strong>: High school diploma or GED. Some college preferred. Two years previous customer<br>service and/or administrative office experience required. Intermediate level computer skills required using<br>Word, Excel and other software systems.<br><strong>Certificates and Licenses:</strong> CPR, First Aid and AED certification required.</div> </div>