Medical Front Desk

General Summary of Duties: Reporting to the Operations Manager, the Front Desk associate performs various non-clinical duties such as collecting copays, verifying insurance, collecting and updating patient information, checking patients in to be seen in a timely manner. 

Supervisory Responsibilities: None 

Major Responsibilities/Tasks: 

Gather accurate insurance and demographic information from patients
Help the patient as needed by explaining forms or portal registration processes. 
Collect patient and insurance payments and balance cash daily. 
Get referrals and authorizations for office services as needed.  
Verify insurance benefits and document charts according to policy
Provide information to patients about unpaid balances, collect outstanding balances and copays at the time of service. 
Contact patients with outstanding balances by telephone to collect. 
Scan records in the appropriate sections of patient charts and keep patient charts in the proper order. 
Follow company policies regarding patient privacy
Keep the front office clean and organized, order office supplies as needed. 
Cover other front office positions in the event of unscheduled absences. 

Perform other related duties as directed or assigned. 
Answer telephone calls by the third ring, be friendly and polite to callers  
Remain current on company news by monitoring company communications (emails and announcements) and participating in staff meetings. Email should be checked daily.  


Education: High school graduation or GED. 

Experience: Minimum of one year of medical office experience. 

Performance Requirements: 

Knowledge of the practice’s policies and procedures. 
Knowledge of medical terminology and insurance practices. 
Knowledge of grammar, spelling, and punctuation for effective communication. 
Knowledge of computer programs and applications.