Patient Care Representative

%3Cul%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EAdvocates for the patient%26rsquo;s appointments, and healthcare needs %3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3ECommunicate %3Cspan lang=%22X-NONE%22%3Eunresolved issues to manager or designee to facilitate timely interventions%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EDemonstrate excellent communication skills effectively and efficiently %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22color:#333333%22%3EMaintains accurate records of all calls and corresponding details%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EEfficiently field patient questions and concerns %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EProcess messages and report to the respective physicians and their teams, whenever necessary%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EAttends and actively participates in team meetings%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EAnswers phones in accordance with department standards to achieve expected goals%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3ECommunicates effectively and efficiently when in the call center assignment %3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoPlainText%22 style=%22margin-left:8px%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cspan style=%22line-height:107%%22%3EOther work related duties as assigned%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EConsistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC%26rsquo;s commitment to CARES: compassion, accountability, respect, excellence and service%3C/span%3E%3C/span%3E%3C/p%3E%0A

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

*!%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong style=%22font-size: 16pt;%22%3E%3Cbr /%3E%0A%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong style=%22font-size: 16pt;%22%3EPay Range Details%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cstrong%3EThe%26nbsp;pay%26nbsp;range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.%3C/strong%3E%3C/p%3E%0A%3Cp style=%22margin: 0in;;text-align:left%22 style=%22margin-top:0px;margin-bottom:0px%22%3E%3Cbr /%3E%0A%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong style=%22font-size: 16pt;%22%3EBeware scam interview requests%3C/strong%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-top: 0px; margin-bottom: 0px;;text-align:left%22%3E%3Cstrong%3ECape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page:%26nbsp;%3Ca href=%22https://www.capecodhealth.org/careers/%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cspan style=%22font-family:%26quot;microsoft sans serif%26quot;, sans-serif%22%3E%3Cspan style=%22font-size:11.5pt%22%3Ehttps://www.capecodhealth.org/careers/%3C/span%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/strong%3E%3C/p%3E

Job Details
Purpose of Position: Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.
Schedule Details: 40 Hours Per Week, Mon-Fri, No Weekends or Holidays; Possibility to work a hybrid schedule once trained.
Organization: Medical Affiliates of Cape Cod
Primary Location: Massachusetts-Bourne
Department: MAC-Phones & Scheduling
Annual/Hourly: Hourly
$: 20.6
$: 23.75