Program Manager

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Washington, D.C or Indianapolis, IN. This announcement will be open for 10 days OR until the first 100 applications have been received, whichever happens first. Learn more about this agency Duties Help This position is located in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities and Asset Management (OFAM), Organizational Resources and Support Division (ORS), Human Capital Management (HCM) Branch. The primary purpose of this position is to provide day-to-day oversight, leadership, and direction in the formulation and implementation of programs, operations, and policies promoting effective and efficient workforce management. This position starts at a salary of $147,945.00 (GS-15, Step 1) to $192,331.00 (GS-15, Step 10)) $192,331 (GS-15 Step 10). As a Branch Chief your typical work assignments may include: Advising, in coordination with Human Resources Management (HRM), senior leaders, supervisors and managers in the areas of labor and employee relations, employee recognition and awards, and workers compensation. Ensuring proper skill sets and staffing levels are maintained to meet mission requirements, implements strategies to attract and maintain a high quality and diverse workforce, as well as provides leadership with the tools necessary to inform staffing decisions. Developing workforce management strategy and serving as a key subject matter expert in various related areas. Engaging with internal and external business partners and counterparts throughout DHS and the government at the federal, state, local, tribal, and international levels. Advising in coordination with CBP, Human Resources Management (HRM), senior leaders, supervisors, and managers in the areas of labor relations, employee relations, employee conduct, workplace environment, employee recognition, and workers' compensation. Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link . DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Financial Disclosure is required. Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing and implementing comprehensive workforce management strategies that align with organizational mission, strategic plans, and guiding principles. Advising senior leaders, supervisors, and managers on a broad range of human resources matters, including recruitment and retention, labor and employee relations, workplace planning, employee recognition, and workers' compensation. Overseeing, directing, and managing multiple sections or teams within a human capital or workforce management branch. Assigning work based on priorities, difficulty, requirements, and employee capabilities within workforce management. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/12/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.