Sr. Analyst, Pro Integrated Commerce Onboarding

Position Purpose:

The Senior Analyst is part of the Pro Integrated Commerce (PIC) team within the Pro/B2B Digital Experiences space. This team plays a key role in creating and improving online experiences for our largest business customers. By working closely with internal and external business and technology partners, the Senior Analyst will maintain and develop operational processes and frameworks that drive Home Depot’s Pro strategy forward through effective analysis, planning, and execution.

Key Responsibilities:

• 20% e-Procurement customer and external construction management tool onboarding support and execution
• 20% Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
• 20% Produce documents for teams and leadership to review and utilize
• 20% Deliver presentations to teams and executive leaders and sponsors
• 20% Build skills and knowledge including self-development, team knowledge and customer (internal and external) knowledge

Direct Manager/Direct Reports:

• Reports to Manager/Sr. Manager
• No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 2+ years professional working experience successfully implementing process improvements in a corporate setting
• 2+ Years Customer Onboarding experience
• Ability to confidently deliver presentations to customers and internal team members
• Proficiencies with order processing systems, Salesforce, and Microsoft office suite
• Experience in eProcurement or 3rd-party integrations
• Process-oriented with excellent communication and presentation skills
• Ability to prioritize tasks/objectives with strong organizational and analytical skills
• Experience developing complex technology solutions and performing analysis on feature requirements against system capabilities
• Construction sales industry experience preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Analytical Mindset: Ability to prepare and deliver insights and recommendations based on analyses
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Drives Vision & Purpose: Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills
• Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situation
  

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