Technical Assistant Occupational Programs

About the Department

Pay Grade: Assistant 6

This position provides technical and administrative support to the Operations and Program Supervisors, Directors, Senior Director, and Instructors within Community and Career Education.

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Prepares instructor contracts, contract changes, and monthly payroll for the department

*Prepares class packets and processes class files, student data, and paperwork, including withdraws, transfer, drops and refunds, consistent with the requirement of Workforce Development open enrollment programs and auditing guidelines 

*Verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section

*Builds course sections in the college’s student information system for Occupational Programs

Creates and maintains department filing system for all class records 

Responds promptly to all inquiries from prospective students, providing general information, and making internal referrals as appropriate

Notifies and communicates with registered students about class information and records, refunds, and general inquiries

Collaborates with other Technical Assistants within Workforce Development to ensure documentation consistency and communication within the division

Compiles information and creates reports for departmental class statistics

Provides training on administrative processes for staff members as needed

Assists with scheduling meetings, training, and workshops

Minimum Qualifications

Knowledge, Skills, and Abilities

Must be familiar with Microsoft Office products

Ability to lift, pull, push, and carry to 40 pounds

Must work harmoniously with staff, faculty, and the general public

Strong organizational skills

Excellent oral and written communication skills  

Exceptional customer relations skills

Minimum Requirements 

High School diploma or equivalent and two years of clerical work experience. 

Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

Four years of clerical work experience

Community College clerical experience 

Benefits

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual** employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees' Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

**Please note: Most temporary (part-time or full-time) employees do not earn benefits.

 

Supplemental Questions

Required Question

Agency Information

EmployerWake Technical Community CollegeAddress 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603 Phone9198665934
Website https://www.waketech.edu/