Warehouse Supervisor

Key Responsibilities

• Team Leadership & Supervision: Directly supervise 15–50 warehouse associates (depending on facility size). Provide coaching, training, performance feedback, scheduling, and disciplinary actions as needed.

• Operations Management: Oversee receiving, put-away, picking, packing, shipping, and inventory control processes. Ensure all orders are processed accurately and on time.

• Productivity & Efficiency: Monitor key performance indicators (KPIs) such as order accuracy, on-time shipments, labor productivity, and cycle count accuracy. Implement process improvements and lean warehousing practices.

• Safety & Compliance: Enforce company safety policies, OSHA standards, and warehouse best practices. Conduct regular safety meetings, audits, and incident investigations.

• Inventory Accuracy: Work closely with inventory control teams to maintain high accuracy levels through cycle counts, audits, and discrepancy resolution.

• Equipment & Facility Management: Ensure proper use and maintenance of warehouse equipment (forklifts, pallet jacks, RF scanners, etc.). Coordinate with maintenance teams for repairs.

• Reporting & Communication: Prepare daily/weekly reports on operational performance. Communicate effectively with upper management, other departments (logistics, customer service, procurement), and external carriers.

• Problem Solving: Address operational issues such as bottlenecks, staffing shortages, or customer complaints in real-time.

Qualifications & Requirements

Required:

• High school diploma or GED (associate or bachelor’s degree in supply chain, Logistics, Business, or related field preferred)

• 3–5+ years of progressive warehouse experience, with at least 2 years in a supervisory or lead role

• Strong knowledge of warehouse management systems (WMS) — e.g., Accellos, SAP, Oracle, or similar

• Proven ability to lead and motivate teams in a fast-paced environment

• Experience with lean principles, continuous improvement, and 5S methodology is a plus

• Forklift certification and knowledge of material handling equipment

Skills:

• Excellent leadership and people management skills

• Strong organizational and problem-solving abilities

• Proficient in Microsoft Office (especially Excel) and inventory software

• Ability to work flexible hours, including evenings, weekends, or holidays as needed (Schedule is 7am to 430pm Mon-Fri with occasional Saturdays to meet customer demand)

• Good communication skills (verbal and written)

• Detail-oriented with a focus on accuracy and safety

Physical Requirements

• Ability to stand, walk, and move around the warehouse for extended periods

• Capable of lifting up to 75 lbs occasionally

• Comfortable working in varying temperatures (hot/cold warehouse environments)

Reports To: Warehouse Manager or Operations Manager